Cancellation and Return Conditions
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS GENERAL:
- If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
- Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
- Cargo fees, which are the product shipping costs, will be paid by buyers.
- Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
- Purchased products must be delivered complete and in accordance with the qualifications specified in our auctions and with their certificates, if any.
- If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
- If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
- The Buyer’s membership is closed to new purchases and bid transactions by the site administrator.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
- If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs being borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
- If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer it to the Buyer’s account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
- The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services shall be returned to the seller together with the products without deforming them in any way.
RIGHT OF WITHDRAWAL:
- The BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/institution at the address he/she indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below.
Since the products won or in a winning position by bidding at auctions and auction venues are private sales, it is not possible to cancel the bid and return the right after the auction as they will be evaluated within the framework of “Products for which the Right of Withdrawal Cannot Be Used”.
- SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:
Company Name: YEDİ YILDIZ İÇ VE DIŞ TİCARET LTD ŞKT
Address: BAHÇELİEVLER MAH. 101 SK. MARMARA APT 14/2 YEDİ YILDIZ OFFICE HALİLİYE ŞANLIURFA
E-mail: yediyildiz2017@gmail.com
Tel: +905060999090
TERM OF RIGHT OF WITHDRAWAL:
- Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
- In order to exercise the right of withdrawal, it is required to notify the SELLER in writing by registered mail, telephone or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the “Products for which the Right of Withdrawal Cannot Be Used” provisions set forth in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
- The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
- The return form, the box, packaging and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
- The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the notice of withdrawal and to receive the return of the goods within a period of 20 days.
- If the value of the goods decreases due to a reason caused by the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to his/her fault. If the goods or product are stored properly within the right of withdrawal period and the product is returned without a defect that will reduce its value, the BUYER is not responsible.
- If the campaign limit amount arranged by the SELLER is dropped due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
DEFAULT AND LEGAL CONSEQUENCES
- The BUYER accepts, declares and undertakes that if he/she defaults in the case of making payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney fees from the BUYER and in any case, in case the BUYER defaults due to its debt, the BUYER accepts to pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
- You can make your payment in (TL) to our bank account of Yedi Yıldız İç ve Dış Ticaret Limited Şirketi, Kuveyt Türk Bankası
TR 650020500009469282300004 IBAN number, by making a Bank Transfer or EFT (Electronic Fund Transfer).
- You can benefit from online single payment opportunities with your credit cards and all kinds of credit cards through our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
- PAYMENT IN CASH IS ABSOLUTELY NOT ACCEPTED.
- IF THE PACKAGE IS REQUESTED TO BE DELIVERED FROM THE Ak Deniz AUCTION OFFICE, THE PAYMENT MUST BE MADE TO OUR ACCOUNT NUMBER BY EFT OR CREDIT CARD BEFORE THE PACKAGE IS DELIVERED.
- After you make your payment, your products will be sent to the address you have specified on our website within 2 business days with Yurtiçi Kargo, with the buyer paying.